No maze between you and a refund.

A refund policy should not require guesswork. This document explains when a purchase qualifies, what we need from you, and how money is returned on a subscription purchased directly from Digital Shield LLC through trydigitalshield.com.

This policy supplements, and where stricter, prevails over, the general cancellation rules in our Terms & Conditions. It does not affect any statutory consumer rights that apply where you live.

We offer the following money-back windows on first-term subscriptions purchased directly from us:

• Annual or biannual plans: refund requests must be submitted within 30 days of the initial purchase date.
• Monthly or quarterly plans: refund requests must be submitted within 14 days of the initial purchase date.

The money-back guarantee applies once per customer and to the first-term subscription only. Renewals are governed by the renewal rules in section 4.

To request a refund, you must first cancel your subscription. Cancelling auto-renewal does not by itself trigger a refund.

You can request a refund by:

• opening your account dashboard, going to My Subscriptions, and choosing Request a refund; or
• emailing support@trydigitalshield.com from the email address on the account, with the order number.

Approved refunds are returned to the original payment method within 5 to 10 business days, depending on your bank.

Subscriptions renew automatically unless you cancel before the renewal date.

For renewal charges, we offer a courtesy refund window of 14 days after the renewal date, provided you have not made substantial use of the Service after the renewal. Cancel and request the refund through your dashboard or email support@trydigitalshield.com.

We send a renewal reminder by email before each renewal charge, so you have time to cancel if you no longer want to continue.

Optional add-ons (for example, extended storage, additional family seats, or identity protection) are billed separately and follow the same money-back windows as the plan they were attached to, calculated from the date the add-on itself was purchased.

The following are not eligible for a refund:

• subscriptions purchased through a third-party reseller or app store, which follow that platform's own refund rules;
• requests made outside the windows in sections 2 and 4;
• accounts terminated for breach of the Terms & Conditions, fraud, or chargeback abuse;
• partial-period refunds in the middle of a term outside the windows above.

Nothing in this policy limits any statutory consumer rights that apply where you live. If you are in the EU, UK, or EEA, you have a right of withdrawal under consumer law during the first 14 days of your subscription, except where you have asked us to start providing the Service immediately and consumed it.

By purchasing and accessing the Service immediately at checkout, you acknowledge that the digital service starts performing right away, which can affect your right of withdrawal under local law.

We prefer to resolve every billing question directly. If a charge looks wrong, contact support@trydigitalshield.com before raising a chargeback with your bank. Disputes filed without contacting us, or after a refund has already been approved, may result in account suspension and recovery of associated fees.

Billing and refunds: support@trydigitalshield.com

General support: support@trydigitalshield.com